We often spend time internally reflecting on the state of our business, where we can improve, and what has been going well. I am proud of how our team has responded to all of the challenges facing our industry. Like you, we are dealing with many unknowns and changes, high levels of production, and other issues in the global and local economies. A day doesn’t go by where we aren’t discussing inflation, interest rates, hiring, diversity, security, remote working, and growth in our businesses. All of these issues require a long-term focus and a dedication to continuous improvement.
Like you, we have seen inflation soar, both in our personal lives and in our business lives. Input costs, salaries, and expenses are increasing. Personally, I’m sure many of us have seen significant increases in energy, food, accommodation, and other living expenses. I have seen statistics showing that this is the highest level of inflation in 40 years, and certainly in my entire professional career. How do you respond? How do you cope? How do people afford a home? These are tough questions and I enjoy discussing them with our customers and members of the team at Constellation.
One thing is clear, a proactive or quick response is the key, and having proper data is critical. It is needed to prepare the information and trends required to make good business decisions. Knowing how your business is performing both with internal comparisons and external comparisons is the key. We are fortunate to have many, many businesses within Constellation for comparison purposes and learning, often in software technology, but also in our approach to running vertical market software companies. We are extremely focused on long-term continuous improvement for our customers. I take pride in knowing that our customers will receive our time, expertise, and attention whenever they need it. In fact, we reorganized our business to do just that, and established a Customer Success department that has grown with our business. We now have over 270 dedicated homebuilding software experts. I value our customer partnerships and relationships immensely, some still going strong after 17 years for me personally.
Working closely with our customers is our focus. It allows us to adapt our construction software solutions to meet the changing needs of the home building industry and we have the team and track record to make it happen. As a long-term trusted partner, we have solutions now and for the future, and we are investing heavily in that future right now. This includes everything from the front end of land development and sales, to accounting, production, purchasing, scheduling, collaboration, and ongoing customer experience and warranty. Our solutions manage that data and information for your team and customers, both internally and externally. Data is the lifeblood of a business, the source of so much opportunity, and a key benefit of the solutions that we provide to the homebuilding industry. I look forward to sharing more ideas and thoughts with you shortly.
If you can’t wait until then, please don’t hesitate to give me a call
Sincerely,
Chris Graham