CustomerInsight
Empowering homebuilders to reduce costs, inspire loyalty, and win referrals. Industry leader in North America for Customer Experience Management software.
Prospective Buyer Reviews
Understanding why you lost a sale is an important metric too. Leverage critical information from non-buyers to improve interaction with future prospects.
Employee Performance Program
Keep team members continually engaged with targets and goals, plus provide immediate performance feedback.
Trade Partner Performance Program
Two-way measurements help you identify and implement rapid quality improvements.
Advanced Analytics
We analyze qualitative and quantitative data to understand crucial drivers of customer satisfaction, providing metrics on how your processes directly impact your customers’ experience.
Homeowner Mark of Excellence Awards
Recognition from the largest judged CX Builder Award program helps increase exposure.
Mobile Engagement with Text
Our outreach engages buyers anytime, anywhere with text/SMS surveys that significantly increase response rates.
Strategy
- Build actionable strategies with confidence. Our 60%+ response rate means you’re hearing from the majority of your customers – not just the outliers.
- Custom pricing plans. Our Flexible and Customizable plans allow you to select your feature list to align with your budget and goals.
- Benchmark your results. Know where you stand – our database of over a million customer surveys allows you to compare performance relative to the average and the top performers.
- Save time and money by spending less resources dealing with service calls and non-warranty requests.
- Improve efficiency and keep your team on track with accessible post-possession requests, warranty information, maintenance reminders, training videos, and more.and keep your team on track with accessible post-possession requests, warranty information, maintenance reminders, training videos, and more.
Engagement
- Engage customers in real-time. Address customer expectations before it’s too late, and prevent issues going forward.
- Improve processes. Streamline interdepartmental and customer communication to reduce warranty and operational costs.
- Grow your sales funnel. Leverage excellence in customer service to achieve homebuilder recognition and industry awards.
- Social influence programs for modern buyers. We help you engage with digital prospects by promoting your brand through social media pages, which routes traffic back to your website for a boost in referrals.
- Boost customer satisfaction throughout the sales process with automated sales milestone notices and updates designed to digitize your pre-delivery inspection process and key-release sign-off.
Home Owner Mark of Excellence Awards
The H.O.M.E. Awards is an annual competition that symbolizes excellence in the home ownership experience. It recognizes builders who strive to build beautiful homes and ensure the best possible customer experience every step of the way.
- Gain optimal industry benchmarking
- Build credibility with buyers, trades and vendors
- Improve sales performance with a better reputation
- Motivate your staff and boost their morale
- Hear the voice of your homebuyers
- Trust the verified reviews by CustomerInsight
Standalone or fully integrated with NEWSTAR, BuildTopia and FAST Ecosystems
Integration with Constellation’s suite of products means reduced errors, lower costs, seamless correlation and flow of data, and support from the company you trust.
Powering homebuilders since 2004
What our customers are saying
BuildTopia is pretty easy to use. We run our entire business through it. Without it, we back to spreadsheets and phone calls.
— Guy Dark, Vice President of Purchasing
NHLS has been a game changer for our marketing department! The team at NHLS has worked tirelessly to make sure we were able to integrate our website with our builder management system … We were able to easily communicate with the team our specific use case scenarios and the output was an intuitive, user-friendly software that makes the daily workload as home builder marketing professionals much easier!
— Whitney Pryor, Inbound Marketing Manager
We are excited for the 3 year partnership with NHLS. We see the long term potential for this web destination and feel it fills a void for consumers in the market place. We at Red Tree believe this will help us connect with the new buyers marketplace on a different level than we are used to. It's going to be an exciting 3 years!
— Brett Taylor, CEO/Founder
My team at Opus Homes is incredibly impressed with NEWSTAR Design Studio Manager software. As a home builder, a segment of our business revolves around our Decor Studio. The "wish list" feature really helped narrow down exactly what our clients wanted for their home based on price, aesthetics and overall appeal.
— Kimberly Bianchi, Decor Studio Manager
Our Design Consultants have now completed 100 charts with ease and ability to create addendums while performing color appointment. This has been made so easily accessible with Design Studio Manager.
— Louis Tancredi, Corporate Controller
When our buyers see that there is a comprehensive, engaging program in place, it gives them immediate confidence in their purchasing decision, and shows them that we care. Homeowner Central helps us create a more productive building process, streamline warranty requests, raise customer satisfaction, and ultimately, scale our business with confidence.
— Linda Rempel, Customer Care Manager
The Homeowner Central platform will positively impact almost all facets of our business, from how we engage and interact with our homeowners to how we are perceived as an industry innovator. But more importantly it will allow us to provide an enhanced home ownership experience and allow our residents to better understand and enjoy their home.
— Chris Colbeck, VP Sales & Marketing
Intracorp is committed to providing an extraordinary experience to our Homeowners. Our partnership with Homeowner Central by CONASYS and its Homeowner Portal platform adds to this experience, providing a market leading tool for Homeowners to have an always-available, resource for accessing information on their individual home.
— Don Forsgren, President & CEO
We could not do what we do without BuildTopia. This system puts real-time information the hands of our superintendents, trades, and back here in the office. This sounds straightforward but it’s crucial. Our team is always on the same page.
— Todd Everest, Director of Construction
The most cutting-edge technology and tools are ineffective without skilled hands to operate them effectively. We now have the tools to be the most efficient builder in Arizona, and our team is committed to using these tools to build incredible, top-quality homes for our customers.
— Karen Dresher, Director of Operations
Our relationship with Constellation HomeBuilder Systems goes beyond software. Constellation has been with us every step of the way. Every time we had a problem, they had a solution that was personalized for our needs. From BuildSoft, to Builder360 and now NEWSTAR, we have been able to operate more efficiently to further strengthen our businesses.
— David Grant, Owner
NEWSTAR is built on builder best practices. Because we came in on the ground floor with Homes by West Bay, we were able to create a structure to build on. NEWSTAR helps us analyze our business, make informed decisions, access real-time information, and achieve a level of efficiency that simply wasn’t possible before.
— Brent Dunham, Director of Purchasing
Trusted by top builders
Interested? Let’s talk!
Our experts are ready to bridge the gap between construction and technology.
Resources and updates
- Build Smarter Conference
Conference | 13-15 Nov 2023 | Huntington Beach, CA
- H.O.M.E. Awards
Awards | 13-15 Nov 2023 | Huntington Beach, CA
- International Builders Show (IBS)
Conference | 27-29 Feb 2024 | Las Vegas, NV