Customer Care Center

The industry’s most comprehensive customer care program delivers product support, technical expertise and innovative self-service tools 24 hours a day, seven days a week.

As our valued customer, Constellation’s world-class Customer Care Center is always available whenever you need help. You will talk to real people within seconds of dialing our toll-free customer service number.

Our experienced team has achieved 50% close rate within 24 hours and a 97% customer satisfaction approval rating. With over 100 employees dedicated to development and customer services, Constellation is able to lead the industry in service and support.

A high priority at Constellation is to hire well-trained, knowledgeable, courteous, and professional staff to help make our software reliable and easy-to-use. Your employees focus on being productive at their jobs instead of trying to figure out how to use the software.

Sales
Accounts Receivable
Human Resources

We love hearing from you Monday – Friday, 8am – 6pm EST, but we are resting on certain holidays.

Product Name Customer Login Self-Serve Support Knowledge Base Support Phone Number and Hours
NX Login 1-800-411-2020 (Option 1). Mon – Fri, 8am – 5pm EST
BuildTopia Login Login Access 1-800-411-2020 (Option 3). Mon – Fri, 9am – 6pm EST
TradeTopia Login Login Access 1-800-411-2020 (Option 3). Mon – Fri, 9am – 6pm EST
NEWSTAR Login 1-800-411-2020 (Option 2). Mon – Fri, 8am – 8pm EST
HomeDev Pro Login 1-800-411-2020 (Option 8). Mon – Fri, 9am – 6pm EST
FAST Login 1-800-411-2020 (Option 4). Mon – Fri, 9am – 6pm EST
BuildSoft PRO Login Access 1-800-411-2020 (Option 5). Mon – Fri, 9am – 6pm EST
CustomerInsight Login Login 1-888-723-2222 (Option 6). Mon – Fri, 9am – 5pm EST
Homeowner Central Login Login 1-888-723-2222 (Option 7). Mon – Fri, 10am – 6pm EST
Woodland O’Brien & Scott Login Login 1-888-723-2222 (Option 8). Mon – Fri, 9am – 5pm EST
Builder360 Login 1-800-411-2020 (Option 5). Mon – Fri, 9am – 6pm EST
Sales1440 Login 1-800-411-2020 (Option 6). Mon – Fri, 8am – 6pm EST
New Home Listing Service Login 1-888-723-2222 (Option 5). Mon – Fri, 8am – 6pm EST
TouchPoint 1-800-411-2020 (Option 9). Mon – Fri, 9am – 6pm EST

Supporting Our Solutions 24/7

Constellation’s Customer Care Center is a self-serve online gateway that delivers vital information including:

  • an online ticket portal for reporting new issues
  • a search engine to provide you with status reports on known issues
  • information on updates, new add-on products, features and functionality
  • send us enhancement requests so we can incorporate your ideas in future product releases
  • easy-to-understand user guides
  • tips, tricks, and frequently asked questions
  • access to our online training schedule and registration information
  • access to our video library of product walkthroughs and past training sessions

US/Canada holiday closures

New Year’s Day January 1
Family Day Third Monday in February
President’s Day Third Monday in February
Good Friday Friday before Easter Sunday
Victoria Day Monday before May 25
Memorial Day Last Monday in May
Canada Day July 1
Independence Day July 4
Civic / B.C./ Heritage Day First Monday in August
Labor Day First Monday in September
Canada Thanksgiving Day Second Monday in October
Remembrance Day November 11
Thanksgiving Day and Day After Thanksgiving November 22 & November 23
Christmas Eve and Christmas Day December 24 & December 25
Boxing Day (Canada) December 26
Campus Community

Constellation HomeBuilder User Community

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