We have known for a long time that warranty and customer service are extremely important aspects of the home building process. Constructech highlights this with an article about the benefits of using technology to reduce the time it takes to resolve home owner PDI and customer service issues. Specifically, home builders can use OnLocation-Warranty to easily track deficiencies and create work orders in a paperless process. Combined with a powerful back-office system, deficiency tracking and supplier/trade quality control comes to life as well with detailed reports and the ability to backcharge easily. The result is an opportunity to improve customer satisfaction, reduce costs, and improve quality in the eyes of the home owner.
