“The Home Stretch” ebook provides essential steps for condo developers to ensure a successful move-in process for their buyers. The ebook emphasizes the importance of providing a fantastic customer experience, which can lead to happy buyers, positive reviews, and valuable customer referrals for future projects. One of the essential steps highlighted in the ebook is the use of a homeowner portal, such as Homeowner Central. The portal allows condo developers to launch complete, interactive homeowner and builder portals, which give them the power to engage, stay in sync, and open two-way communication between buyer and builder. The portal leads to simpler processes, reduced warranty costs, stronger referrals, and maximized profitability.

Have the perfect process in place to review deficiencies

The ebook also provides tips for reducing deficiency claims and warranty requests during the final stages of a condo development. By conducting thorough inspections, addressing issues promptly, and providing clear documentation, builders can reduce the number of warranty claims and deficiency requests. This not only saves costs but also leads to happier buyers and positive reviews.

Give the buyers’ agreement a final review

Efficient customer service is another critical aspect highlighted in the ebook. By providing timely and effective customer service, builders can ensure that buyers have a positive experience during the move-in process. This can lead to happy buyers, positive reviews, and valuable customer referrals for future projects.

Make sure your buyers can get in touch

The ebook also emphasizes the importance of setting expectations and making sure buyers can get in touch. By setting expectations and providing clear communication channels, builders can reduce the resources required to efficiently help their unit owners and save human effort for the most critical issues.

Help your buyers self-serve

Finally, the ebook provides tips for collecting fees quickly while ensuring happy buyers in the process. By providing clear and transparent communication about fees, builders can reduce the number of disputes and ensure that buyers have a positive experience during the move-in process.

 

+ more valuable insights and tips for condo developers to ensure a successful move-in process for their buyers while maximizing profitability. Fill the quick form and download your copy now!

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