Constellation HomeBuilder Systems Transforms Homebuyer Experience with Technology Automation
TORONTO, ON – February 21, 2018 – Constellation HomeBuilder Systems, the largest provider of home building software solutions and services, is changing the homebuyer customer experience landscape with an automated technology tool for home builders.
Many modern-day homeowners demand a more engaging customer service experience from builders. Instead of making customer service a byproduct of business operations like most companies, Constellation HomeBuilder Systems is leading the way by making homebuyers the highest priority. “Home building companies spend thousands of hours a year obsessing over the designs of their products but fail to create a detailed roadmap for their own unique customer experience,” said Charlie Scott, Director at Woodland O’Brien & Scott. “Listening to the customer is one cost effective way to identify where your home building experience may be causing unnecessary stress and the loss of referral sales.”
The numbers and research back it up. A home building industry study found builders who consistently improved their customer satisfaction rating also saw higher sales and lower operational costs.
Improving the customer care process for homeowners is of utmost importance at Constellation HomeBuilder Systems. Leading the industry with Conasys, Constellation provides a one-stop, fully integrated homeowner care solution built with the homeowner in mind. From fully interactive portals to an automated system to manage service requests, the homeownership experience has been taken to the next level. “Automating the customer experience in a friendly way is extremely powerful” says Chris Graham, Vice President at Constellation HomeBuilder Systems. “Conasys improves the approach to service and deficiency management which gives organizations a competitive edge.
Join top building industry experts for an upcoming live webinar on February 27th at 2:00PM as they share powerful secrets to achieving excellent customer service.
Technology is changing the face of customer service. The future of customer service belongs to the companies that view it as a competitive advantage rather than a cost center.
