The purchase of Woodland, O'Brien & Scott compliments Constellation HomeBuilder Systems' leading position in the North American residential construction market, and is particularly notable in the customer satisfaction space. "The addition of Woodland, O'Brien & Scott's services to our suite of solutions will allow builders to analyze the data that really drives customer satisfaction across the entire homebuying, construction, and warranty process." said Chris Graham, Vice President of Constellation HomeBuilder Systems. "Combined with our acquisition of Conasys Homeowner Care in 2014, Constellation HomeBuilder Systems can help builders increase homeowner satisfaction with better communication and convenient online resources. Now they can benchmark and demonstrate that improvement."
"The alignment with Constellation HomeBuilder Systems will allow Woodland, O'Brien & Scott services to integrate with the most authoritative software in the market and further increase awareness and growth of our services," said Charlie Scott, president of Woodland, O'Brien & Scott. "This acquisition will also provide a long-term home for Woodland, O'Brien & Scott's staff and valued customers."
Established in 1986, Woodland, O'Brien & Scott has become a trusted consultant for operational excellence, and considers over 100 premium builders to be long-term partners. The "Voice of the Customer" survey is considered an industry benchmark. Company founder Keith O'Brien, managing partner Charlie Scott, and the rest of the Woodland, O'Brien & Scott team will join the Constellation family. Charlie Scott will continue to be closely involved as Director with Constellation HomeBuilder Systems' professional services team, bringing 25 years of experience in home building operations and managing Woodland, O'Brien & Scott since 2007. Charlie Scottis also a National Housing Quality Award judge and an author for Professional Builder magazine, bringing substantial operational expertise to the Constellation HomeBuilder Systems team and customers.
This acquisition, along with substantial new personnel and software investments, will significantly benefit current and future customers of Constellation HomeBuilder Systems and Woodland, O'Brien & Scott.