Training

Driving effective system adoption doesn’t end with software “go-live”.  It is an ongoing effort and needs to be revisited on a regular basis.  The PSG team is ready to assist you in these efforts.

• System Audit – It may have been years since you implemented your software.  As your business has evolved, the master file decisions you made then may not be ideal for you moving forward.  The “System Audit” will review your current system master files and provide a written report that identifies any “red flag” concerns or areas of your system that may not conform to our “best practices” recommendations.
• Business Process Review – The “System Audit” identifies areas within your current system configuration that may need to be revisited as a result of your evolving business.  Ensuring that any changes to your current setup meet the needs of your company going forward, we typically recommend an onsite “Business Process Review” workshop.  During this three-day event, we will meet with each functional department within your company to understand their specific needs.  Ultimately, we will provide written recommendations for both system and process changes and a recommended plan for the implementation of these changes.
• Ongoing Training – New modules, functionality new to your company, and new employees often require additional training.  Our consultants are available to provide training onsite or over the internet as needed.

Customer Service

CustomerInsight is a new group within Constellation, built with one goal in mind: improving the interactions between your business and homebuyers. Our goal is to make your customers happy and your company more profitable. Pulling together over 300 years of combined experience with Woodland O’Brien & Scott, CustomerConnect, Conasys Homeowner Care, and CustomerInsight, we are dedicated to customer experience, equipping homebuilders with operational strategies using feedback from customers, trade partners, employees and prospects.