NEWSTAR |
KB 
8am – 8pm EST Mon - Fri
Dial Option 1
9am- 8pm EST Mon - Fri
Dial Option 2
BuildTopia |
KB
BuildTopia Trade Partners |
KB
9am-5pm EST Mon - Fri
Dail Option 3
BuildSoft PRO |
KB
9am-5pm EST Mon - Fri
Dial Option 4
Builder360
9am-5pm EST Mon - Fri
Dial Option 5
Sales1440
8am – 8pm EST Mon - Fri
Dial Option 6
Constellation Sales
8am – 8pm EST Mon - Fri
Dial Option 7
HomeDev
9am – 5pm PST Mon - Fri
Dial Option 8
Sales Support now available on weekends starting March 30, 11am EST!
Family Day
Third Monday in February (ON & AB)
Second Monday in February (BC)
President’s Day
Third Monday in February
Good Friday
Friday before Easter Sunday
Victoria Day
Monday before May 25
Memorial Day
Last Monday in May
Civic / B.C./ Heritage Day
First Monday in August
Labor Day
First Monday in September
Canada Thanksgiving Day
Second Monday in October
Remembrance Day
November 11
Thanksgiving Day and Day After Thanksgiving
November 22 & November 23
Christmas Eve and Christmas Day
December 24 & December 25
Boxing Day (Canada)
December 26
Constellation Customer Care is with you every step of the way.
The industry's most comprehensive customer care program delivers product support, technical expertise and
innovative self-service tools 24 hours a day, seven days a week.
As our valued customer, Constellation's world-class Customer Care Center is always available whenever you
need help. You will talk to real people within seconds of dialing our toll-free customer service number.
Our experienced team has achieved a first call resolution rate of 71% and a 92% customer satisfaction approval
rating. With over 100 employees dedicated to development and customer services, Constellation is able
to lead the industry in service and support.
A high priority at Constellation is to hire well-trained, knowledgeable, courteous, and professional staff
to help make our software reliable and easy-to-use. Your employees focus on being productive at their
jobs instead of trying to figure out how to use the software.
Customer Care Center
Constellation's Customer Care Center is a self-serve online gateway that delivers vital information including:
- an online ticket portal for reporting new issues
- a search engine to provide you with status reports on known issues
- information on updates, new add-on products, features and functionality
- send us enhancement requests so we can incorporate your ideas in future product releases
- easy-to-understand user guides
- tips, tricks, and frequently asked questions
- access to our online training schedule and registration information
- access to our video library of product walkthroughs and past training sessions
