| Product | Self-Serve Support | Knowledge Base | Phone Support |
|---|---|---|---|
| NEWSTAR | Login | Access | 1-800-411-2020 (ext. 1). Mon – Fri, 8am – 8pm EST |
| HomeDev Pro | Login | Access | 1-800-411-2020 (ext. 8). Mon – Fri, 9am – 6pm EST |
| FAST | Login | Access | 1-800-411-2020 (ext. 2). Mon – Fri, 9am – 6pm EST |
| BuildTopia | Login | Access | 1-800-411-2020 (ext. 3). Mon – Fri, 9am – 5pm EST |
| BuildTopia Trade Partners | Login | Access | 1-800-411-2020 (ext. 3). Mon – Fri, 9am – 5pm EST |
| BuildSoft PRO | Login | Access | 1-800-411-2020 (ext. 4). Mon – Fri, 9am – 5pm EST |
| CustomerInsight | Login | 1-888-723-2222 (ext. 6). Mon – Fri, 8am – 5pm EST | |
| Homeowner Central by Conasys | Login | 1-888-723-2222 (ext. 7). Mon – Fri, 7am – 5pm PST | |
| Woodland O’Brien & Scott | Login | 1-888-723-2222 (ext. 8). Mon – Fri, 8am – 5pm EST | |
| Builder360 | Login | 1-800-411-2020 (ext. 5). Mon – Fri, 9am – 5pm EST | |
| Sales1440 | Login | 1-800-411-2020 (ext. 6). Mon – Fri, 8am – 8pm EST | |
| New Home Lising Service | 1-888-723-2222 (ext. 5). Mon – Fri, 8am – 5pm EST | ||
| VendorGo | ACCESS |
Supporting Our Solutions 24/7
Constellation’s Customer Care Center is a self-serve online gateway that delivers vital information including:
- an online ticket portal for reporting new issues
- a search engine to provide you with status reports on known issues
- information on updates, new add-on products, features and functionality
- send us enhancement requests so we can incorporate your ideas in future product releases
- easy-to-understand user guides
- tips, tricks, and frequently asked questions
- access to our online training schedule and registration information
- access to our video library of product walkthroughs and past training sessions
US/Canada holiday closures
| New Year’s Day | January 1 |
| Family Day | Third Monday in February |
| President’s Day | Third Monday in February |
| Good Friday | Friday before Easter Sunday |
| Victoria Day | Monday before May 25 |
| Memorial Day | Last Monday in May |
| Canada Day | July 1 |
| Independence Day | July 4 |
| Civic / B.C./ Heritage Day | First Monday in August |
| Labor Day | First Monday in September |
| Canada Thanksgiving Day | Second Monday in October |
| Remembrance Day | November 11 |
| Thanksgiving Day and Day After Thanksgiving | November 22 & November 23 |
| Christmas Eve and Christmas Day | December 24 & December 25 |
| Boxing Day (Canada) | December 26 |