Constellation Customer Care is with you every step of the way.
The industry's most comprehensive customer care program delivers product support, technical expertise and
innovative self-service tools 24 hours a day, seven days a week.
As our valued customer, Constellation's world-class Customer Care Center is always available whenever you
need help. You will talk to real people within seconds of dialing our toll-free customer service number.
Our experienced team has achieved a first call resolution rate of 71% and a 92% customer satisfaction approval
rating. With over 100 employees dedicated to development and customer services, Constellation is able
to lead the industry in service and support.
A high priority at Constellation is to hire well-trained, knowledgeable, courteous, and professional staff
to help make our software reliable and easy-to-use. Your employees focus on being productive at their
jobs instead of trying to figure out how to use the software.
Customer Care Center
Constellation's Customer Care Center is a self-serve online gateway that delivers vital information including:
- an online ticket portal for reporting new issues
- a search engine to provide you with status reports on known issues
- information on updates, new add-on products, features and functionality
- send us enhancement requests so we can incorporate your ideas in future product releases
- easy-to-understand user guides
- tips, tricks, and frequently asked questions
- access to our online training schedule and registration information
- access to our video library of product walkthroughs and past training sessions