NEWSTAR Workflow Services

NEWSTAR Workflow Services is a web-based solution designed for all home builders to initiate e-mail notifications and deliver consistent, timely and accurate information to home buyers, internal staff, trades or suppliers at various stages of the production cycle from sales to warranty.

With built-in reporting functionality, each notification is based on a template customized with existing data in NEWSTAR Enterprise. NEWSTAR Workflow triggers a notification e-mail when tasks are completed, new home sales are added, warranty work orders are submitted, or closing dates are changed, for a faster, automated and more efficient workflow process.

To achieve improved communication and respond to events more quickly, the notifications can be directed to home buyers, employees, trades and suppliers, or anyone with an e-mail address. With built-in click and open tracking, builders know exactly who has opened a message or clicked on a link. For regulatory purposes and workflow notifications, NEWSTAR Workflow Services keeps track of when the messages are sent, the content of each message, and when the message was received and opened.

Builders have been using this workflow solution for both internal and external notification scenarios to enhance communication with customers, trades and suppliers and achieve increased internal productivity.

Improve the Building Experience for Home Owners and Increase Customer Satisfaction

In order to enhance prospective buyer and home owner customer service, good communication is the key. NEWSTAR Workflow Services enables home owners to receive automatic e-mail notifications throughout the entire building process, so you'll keep customers current with the most recent events and relevant information. For instance, sending notification of critical milestones such as, "We are starting to install your windows and doors today…" keeps new home owners informed so they don't need to visit the site, or call to find out what progress has been made on their home.

Another way to improve overall customer satisfaction and loyalty is by aligning your customer with your specific build process. Builders who are in the move-up market have an opportunity, using today's technology, to help realign customer expectations and provide better service to home buyers who've already been through the process with other builders. A customer may have built one or six homes in the past, and may come to the table with a lot of detractors. However, by using a system like Constellation's NEWSTAR Workflow Services, builders can meet and exceed customer expectations. They can educate and inform buyers of the improvements in how they build and what the home buyer can expect to receive, as well as what they expect from the home buyer to facilitate the process.

NEWSTAR Workflow Services gives you the ability to reduce warranty and service calls by using home owner maintenance reminders sent out post-closing, so you can continue to stay in touch even after the home owners have moved in. By keeping an open flow of communication, you'll develop a strong, ongoing partnership of trust and loyalty that will differentiate you from your competitors and carry over into referrals and repeat purchases from satisfied customers.

Empower Your Internal Builder Staff

With NEWSTAR Workflow Services you'll speed up the sales order approval process and have the sales contract approved before the home buyer begins to consider other options.

You'll reduce the amount of time it takes your staff to address warranty issues with work order notifications upon completion of a walkthrough, inspection, or PDI. By notifying staff of any changes in the closing date, confusion is reduced and you'll ensure that closing appointments are rescheduled quickly.

When you need a custom option to be estimated and approved, e-mail notifications are automatically sent to quickly expedite the custom option approval process.

Improve Trade and Supplier Relations

By sending automatic e-mail notifications to trades and suppliers you'll be able to improve quality and, when tasks are completed with deficiencies, suppliers are immediately notified, and payment can be withheld until the task is completed to satisfaction.

You'll sell more upgrades by sending out e-mail marketing messages to home owners about upgrades and options during construction, prior to design center appointments, and in advance of selection deadlines and/or cut-offs.