FAST Warranty

FAST Warranty offers homebuilders a comprehensive warranty management system designed to address key business needs of homeowners, builders, and customer service / warranty repair staff alike.

The FAST Enterprise suite provides homebuilder customers with a doorway through which they can view home selections, communicate with the builder, submit electronic service requests, obtain product information, and participate in builder-defined surveys. This not only enhances the homeowner experience, but also serves as a bridge between the builder’s customer-facing web site and the back office portion of the ERP suite—a single point entry system for customer repair requests and builder responses.

With a full complement of features, homebuilders reap the benefits of FAST’s state-of-the-art warranty tracking system. This integrated, comprehensive toolset includes the ability to quickly research original subcontractors, enter and track requests for product repair, generate and automatically distribute electronic service orders, schedule repair appointments, and automate service order backcharges. Standard reports help builders analyze warranty expenses, manage service order aging, and perform rigorous historical defect analysis.

At the forefront of both customer service technology and service level excellence, FAST Warranty provides builder vendor partners and repair staff 24/7 Internet access to service orders and repair appointment schedules. With this intuitive web-based approach, you have instant, easy access to all homeowner data, including contact information, options and upgrades, and original color/style selections. Vendor partners know both where to be and when, as well as what repairs to perform to keep your customers satisfied and your referral rates high.

And every builder wants to know how well their service organization is performing and how that performance affects their overall service rating. FAST’s Warranty Dashboard assesses performance, providing key business intelligence based on your ERP data to substantiate in-depth analysis and immediate assessment of problem areas. With FAST’s business intelligence, data mining, and reporting, you'll also track and control trends by problem type, cause and resolution, with the ability to analyze past and current performance anomalies to address quality issues and weed out poor-performing suppliers.