Home Builder Customer Care Service & Support

The industry's most comprehensive customer care program.

Customer Care

Call us at 1-800-411-2020
We always love hearing from you, but we are resting on certain holidays*.
Product family
Support hours
Voice prompt menu option
 
NEWSTAR
8am – 8pm EST Mon - Fri
Option 1
 
FAST
9am- 8pm EST Mon - Fri
Option 2
 
BuildTopia
9am-5pm EST Mon - Fri
Option 3
 
BuildSoft PRO
9am-5pm EST Mon - Fri
Option 4
 
Builder 360
9am-5pm EST Mon - Fri
Option 5
 
Sales 1440
8am – 8pm EST Mon - Fri
Option 6
 
Constellation Sales
8am – 8pm EST Mon - Fri
Option 7
 
HomeDev
9am – 5pm PST Mon - Fri
Option 8
 
New Year’s Day
January 1
 
Family Day
Third Monday in February (ON & AB)
Second Monday in February (BC)
 
President’s Day
Third Monday in February
 
Good Friday
Friday before Easter Sunday
 
Victoria Day
Monday before May 25
 
Memorial Day
Last Monday in May
 
Canada Day
July 1
 
Independence Day
July 4
 
Civic / B.C./ Heritage Day
First Monday in August
 
Labor Day
First Monday in September
 
Canada Thanksgiving Day
Second Monday in October
 
Remembrance Day
November 11
 
Thanksgiving Day and Day After Thanksgiving
November 22 & November 23
 
Christmas Eve and Christmas Day
December 24 & December 25
 
Boxing Day (Canada)
December 26
 

Supporting Our Solutions 24/7

Constellation Customer Care is with you every step of the way.

The industry's most comprehensive customer care program delivers product support, technical expertise and innovative self-service tools 24 hours a day, seven days a week.

As our valued customer, Constellation's world-class Customer Care Center is always available whenever you need help. You will talk to real people within seconds of dialing our toll-free customer service number.

Our experienced team has achieved a first call resolution rate of 71% and a 92% customer satisfaction approval rating. With over 100 employees dedicated to development and customer services, Constellation is able to lead the industry in service and support.

A high priority at Constellation is to hire well-trained, knowledgeable, courteous, and professional staff to help make our software reliable and easy-to-use. Your employees focus on being productive at their jobs instead of trying to figure out how to use the software.

Customer Care Center

Constellation's Customer Care Center is a self-serve online gateway that delivers vital information including:

  • an online ticket portal for reporting new issues
  • a search engine to provide you with status reports on known issues
  • information on updates, new add-on products, features and functionality
  • send us enhancement requests so we can incorporate your ideas in future product releases
  • easy-to-understand user guides
  • tips, tricks, and frequently asked questions
  • access to our online training schedule and registration information
  • access to our video library of product walkthroughs and past training sessions

Request More Information

Please fill out the form and we will be in touch!