Warranty and Homeowner Service
Constellation CRM Warranty software for homebuilders is an integrated, comprehensive performance reporting software system that helps improve customer relationships, lower costs and increase operational efficiencies.
Build Valuable Customer Relationships
Benefit from more efficient walk through processes with built-in templates for sign-off inspections.
With reminder notices to schedule appointments, you’ll eliminate time-consuming callbacks and keep everyone that needs to know informed. Each builder has their own template designed specifically to meet their needs, so you won’t miss a single detail.
Your homebuyer won’t be wondering, “what’s happening” to their service request. With CRM Warranty’s notification system alerting you of work in progress, you can ensure each homebuyer knows their Service Request status. Aging Reports determine how long it takes to fix any job. You stay informed with this detailed reporting mechanism and are ready to provide homebuyers with progress reports each step of the way. Tracking your progress in detail provides the necessary facts in case of future litigation. You’ll build relationships based on trust and homebuyers will enjoy the attention to detail that shows you care.
The CRM Warranty system has user-friendly forms and repeatable menus to ensure processing warranty issues is a quick, easy task. You’ll be in control of your entire warranty process by tracking issues and resolutions with notes from verbal discussions and phone calls to record history.
You’ll utilize one centralized database to manage information on Occupants, Property Managers, and their Management Companies, for absentee homeowners. For example, a customer buys a home, moves out, and rents to another occupant, CRM Warranty software has a contact system to tell you where and who to contact to facilitate timely repairs. You’ll increase operational efficiencies and keep track of job urgency levels, disposition, and root cause of any assignment on each service request item. You’ll stay in touch with your homebuyers, save on costs, and deliver the best in quality and excellence of workmanship to cultivate long-lasting customer relationships.
CRM Warranty helps homebuyers by tracking and linking to various warranty packages ensuring warranty length is within institutional guidelines or, the type of warranty, meets all lending requirements of the various institutions.
Performance Reporting Keeps You Informed and Reduces Costs
CRM Warranty software gives you performance reporting to keep track of work done by subcontractors and vendors. You’ll be able to determine good performance, timeliness, and quality of workmanship.
Costs allocated for back charges go to the right subcontractor or vendor. You won’t be paying for their mistakes and it keeps subcontractor and vendor relationships equitable and fair. “Weeding out” subcontractors and vendors not performing to meet and exceed your homebuilding standards of excellence reduces operational costs and provides a better product for the homebuyer.
- Strengthen and develop good customer relations by informing homebuyers of warranty item status with instant, easy access to all home and homeowner information
- Control and track your entire warranty process from issue to resolution
- Improve your “good performance” record to homebuyers, and save on costs, by knowing which supplier to use and which to avoid
