BTService and Warranty

BTService and Warranty is specifically designed for the residential construction industry and utilizes web-based technology to seamlessly communicate with staff and trade partners and connect directly with buyers for unprecedented control over customer service and warranty management.

BTService and Warranty offers built-in functionality to give a builder’s service department exceptional control over customer service and warranty management. This flexible system gives you the freedom and ability to establish superior customer service by creating new online designs and real-time, customizable data management views. You’ll directly connect with buyers using online warranty claim submission centers to improve and enhance construction quality assurance.

BTService and Warranty software solution is designed specifically for the residential construction industry and was built using the latest Web-based technology found in all BuildTopia construction project management software solutions. BTService and Warranty key features and benefits include:

Customer Service and Warranty Management

BTService and Warranty grants seamless communication with staff and trade partners on customer service issues. Also connecting directly with buyers through online warranty claim submission centers to improve and enhance quality assurance.

BuildTopia offers functionality designed to give your service department unprecedented control over service and warranty management with punch lists, walkthroughs for construction quality management, defect analysis, service request tracking, fulfillment and follow-up and online homeowner warranty claim submission, all integrated with your retail website.

Quality Assurance: Defect and Root Cause Analysis

BuildTopia gives you the ability to record and track a defect and/or root cause for any punch list item or warranty request. Tracking and reporting on defect data can help improve vendor and construction quality by providing accurate information to drive current projects and proactively implement value engineering for future projects.

Document management is easy with storage for all owner request records, defect pictures, signed documents and more.

Service Order and Trade Partner Management

Service Order Management allows you to easily produce service orders while handling task assignment and monitoring with management dashboards. Using multiple line items related to a specific request, you can collaborate online with trades over fulfillment to ensure better vendor turnaround time and, when required, you’ll have the ability to support back-charging.

After diagnosing a customer service request, service orders can be created and assigned to internal and external resources for fulfillment. Online trade partner access allows you to collaborate regarding service orders with pictures and related documents. New service order requests can be sent to trade partners via email as they occur.

To further enhance customer satisfaction, custom workflow support with custom fields for owners, requests and service items are all possible within the system. Customer satisfaction tracking and reporting, warranty tracking and service request aging are all provided for complete warranty management capability.