Category Archives: Warranty

Enterprise Resource Planning from Constellation HomeBuilder Systems

 

You’re a homebuilder…

Homebuilder with too much Software

You’re great at building homes, communities, and condominiums. But the peripheral requirements of homebuilding can become a complex mess of estimates, options, upgrades, schedules, contractors, contracts, financing, cost allocations, warranties, and much more. Not to mention your trades need access to their schedule and your customers need a copy of their dishwasher warranty.

You understand this problem because you live it every day – managing the internal and external teams that are required to build a home. Our solution is Enterprise Resource Planning (ERP). Manage your resources – people, materials, time, and money – throughout the homebuilding process with one software system.

Let’s walk through the process of building a home with powerful software:

It all begins with your customer, relaxing on the couch, browsing your available communities and models pulled right from your ERP and displayed on your website. Your prospective customer completes a form to request more information: it looks like we have an interested buyer!

Prospective Buyers at HomeA personalized, automated message invites your prospective customer to visit your sales center. Your sales team finalizes options and upgrades with the customer, and the contract is signed immediately – or at electronically from anywhere in the world.

Takeoff immediately as purchase orders are pushed directly to your approved vendors and trades. Trades access schedules, documents, and purchase orders in the field – and receive automatic notifications of any changes or updates.

Meanwhile, land developers can acquire and develop land with tight controls over schedules, changes, and costs – tracked and costed through to the completed sale.

Construction hits a milestone: framing is complete. Once checked by your superintendent, electronic payment is released, or the trade is notified of exceptions. Notify your customer to keep them excited – they will want to tell their friends!

“Welcome to your new home!”

Home is Complete!A welcome message invites the customer to one of the happiest moments of their life. Walk them through their brand new home, complete the inspection and signoff immediately.

Track your revenue with specialized accounting features for homebuilders – and dashboards to monitor the entire process.

One partner. One solution. Powerful software.

Watch the video below for the full story – then request a live demo of our software solutions. Our team of homebuilding software experts can provide a consultation of your business needs and recommend powerful software to maximize your resources.

 

 

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The Homeowner Experience - Powered by Conasys

If it did, you would probably laugh … thus the term the laugh test. But they don’t. Car buyers today routinely get 60,000 mile, and in some cases 100,000 mile warranty coverage. If cars routinely last up to 200,000 miles or longer, this warranty coverage suggests manufacturers are willing to back up their product’s performance for 30% to 50% of its life.

But what does this have to do with home builders?

Before answering that question, first another question: How long will a home last? 30 years? Are we tearing down homes built in 1985? 50 years? Are we tearing down homes built in 1965? Homes built today should last well past 100 years and high-performance homes more than 200 years.

 

Sam Rashkin writes for BUILDER Magazine, and has spent the last 40 years accelerating housing innovation and transforming the homeowner experience.

Why should new home builders warranty new homes? Because their competition – existing homes comprising 85% of the home sales market – cannot. But where do we start? What do we warranty?

Here’s a starter list:

    • specified low energy bills
    • maintaining temperature within the home
    • fresh air circulation
    • no lead or asbestos
    • no formaldehydes or VOCs
    • no water problems, rot, termite damage

 

Rashkin provides examples of why these simple examples are a good starting point for builders – and how to build a more advanced warranty.

Our Conasys Homeowner Care platform digitally links your homebuyers with their new home. Provide buyers with information about their home at their fingertips – both during and after construction: important dates, operating manuals and warranties, maintenance reminders, service requests and deficiency review functionality.

Conasys eBook: Differentiation Through Homeowner Care

 

If you decide to provide a home warranty, we can help you make it happen. Learn more about the Conasys Homeowner Care platform by downloading the eBook “Differentiation Through Homeowner Care” below. When you’re ready, request a demo of the homeowner experience 2.0 with Conasys.

 

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NEWSTAR Management Software for Homebuilders

Myers Barnes for Builder Magazine asks builders a tough questionAre you a tech company that builds houses or a home builder that only sometimes uses technology?

With key examples, Barnes illustrates how the new breed of bottom-up technologies are changing the competitive landscape for builders across the country. Website development, social media, virtual floor plans, mobile apps, GPS, QR codes and Google analytics are just a few of the new “power tools” available to help builders edge out the competition.

When you leverage these power tools to communicate… You can find your buyers more adeptly. You can locate and reach out to them and pull the right buyers out of a crowd. You can measure their response to your messaging, and alter it as needed.

Customizing floor plans for a prospective buyer, right in front of their eyes. Social media incentives to fill the sales center. A QR code on your “for sale” sign for immediate property information. Leveraging technology as Barnes suggests can differentiate you from your competition in real time – but these are all front-end technologies. What about the back office? What about the management software that powers your business?

With a builder management software solution in place, these efficiencies will carry throughout your organization. Integrating your CRM system with production, accounting and warranty provides a 360-degree snapshot of your customer, building the relationship throughout the customer lifecycle. Your team can respond to customers with accurate and personalized information at any point in the process.

Standardize communication with vendors, from trades to suppliers, providing access to tasks, schedules, and accounting information to reduce calls to your warranty department – and correct defects faster for the homeowner.

Provide your customers with a personalized portal for accessing information about their new home, and communicating with your customer care team.

Our digital marketing team, G.1440, can asses your website for free and help fine-tune your approach for appealing to both your customers and to Google’s web crawlers.

Request a demonstration of our software solutions for homebuilders. We would be happy to provide you with a free consultation of your business and isolate efficiencies that are specific to the way you build homes.

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Eliant Homebuyer's Choice Awards 2015

Each year, Eliant tallies the results of more that 72,000 homebuyer surveys to determine the winners of the Homebuyers’ Choice Awards. Last week, they presented the flagship “The Eliant” award, as well as medium, large, and high-volume winners from the six core categories of homeowner experience:

  1. The Purchase Experience
  2. The Design Selection Experience
  3. The Construction Experience
  4. First-Year Customer Service Experience
  5. First-Year Quality
  6. Highest Percent of Sales from Referrals

 

MBK Homes and The New Home Company took home “The Eliant” awards for single-division and multi-division excellence, respectively.

Customers of 128 builders were surveyed, and Eliant honored 43 of those builders last week. As a gold sponsor of the event, Constellation was on-hand to congratulate the award winners. Our homebuilder partners make up a large portion of this list, and we are thrilled to see them maximizing their customer relationship management modules built into NEWSTAR, FAST and BuildTopia. We’ve recently added a new platform that allows for a truly customize homeowner experience: Conasys Homeowner Care.

Congratulations to all the winners of the 2015 Eliant Homebuyers’ Choice Awards!

Benchmark Communities
Birchwood Properties
Brookfield Residential
Castle & Cook Homes
Classic Homes
Foxridge Homes
Gentry Homes
GL Homes of Florida
Grand Homes
MBK Homes
McCaffrey Homes
Minto Florida
Rendition Homes (HistoryMaker Homes)
Robson Communities
Rosewood Homes
Ryland Homes
Sabal Homes
The New Home Company
The Olson Company
Tim Lewis Communities
TRI Pointe Homes
Van Daele Homes
Wathen Castanos Hybrid Homes
William Lyon Homes
Woodside Homes

 

To learn more about Eliant’s Homebuyer’s Choice Award winners and criteria, read the press release and visit their website.

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Homebuyer Service After the Sale

Attitude and service after the sale is as critical as it is before it.

I am every salesperson’s worst nightmare. Whether buying a new car or a home, I am constantly looking for the next best thing. Before the ink dries on my contract, I begin eyeing the house around the corner or the car next to me at the stoplight. I’m human. And that means I am prone to being suddenly drawn away from the products I thought were the answers to my problems only minutes earlier. I’m not unique in this—humans are switchers by nature. It behooves salespeople to know this reality and take steps to prevent cancellations.

One of my most basic (and powerful) approaches in business is to copy successful people. And there’s nobody with a better reputation for creating loyal relationships with buyers than Joe Girard, deemed the “Greatest Car Salesman” by The Guinness Book of World Records. Girard sold 1,425 cars in 1973 and 13,001 individual retail units over his 15-year career. According to Girard, though, he never sold a car—he sold himself. The most valuable products his customers walked away with were Joe Girard and his “service, service, service.” Girard’s principles worked out well for him, gaining him endless return customers and referrals.

If you want to keep your buyers from straying with your competitors, take a lesson from Girard. Never stop selling.

Girard says, “The sale begins after the sale.”

…keep reading via Big Builder.

Customer relationship management by Constellation:

 

Conasys eBook: The Homeowner Experience

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