Category Archives: Conasys

Improve your Multi-Family development process, construct the right mixed complex project for your land, and manage your construction effectively. 

As a multi-family home builder, you understand the extra amount of back-office technology, time and resources needed to bring a multi-family production to market. Whether it is a high-rise condominium or a community of town-homes, managing all aspects of the production is critical to attracting modern buyers to your multi-family project and will ultimately allow you to offer a high-quality condo or unit at a reasonable price.

Research Your Land Options & Maximize Your Project Construction Potential

The building process begins with land development. Due to the increased complexity of bringing a multi-family complex to market, homebuilders should always compare various plots of land prior to the purchase. Factors to consider include the location of the community, its surroundings, and which possible project styles can be developed with the unique attributes of each plot of land.

Homebuilders should be looking at the various ways product design can be optimized to improve the quality of life for homeowners in addition to how profitable the project can be when the community goes up for sale. For example, if you have a land option by a body of water with a nice view, consider optimizing your project design to include a high-rise portion, this way, you can offer a premium value add-on to the high-rise suites by charging extra for the units with a view. If you are considering a rural area, perhaps offering townhomes to allow for more living space for prospective buyers that are families might be a better option since families tend to enjoy more space.

Don’t leave the process of planning the development to chance, you should always leverage tools that allow you to compare building scenarios based on the types of land available against the profitability of the construction type. This ensures that you are purchasing the right land for your business goal, creating an estimate of which construction project is possible on the land, and forecasting how profitable the project will be if you acquire the land.

Make Informed Decisions Through Integrated Accounting

Your accounting team should have clear oversight. Your accounting division should become preemptive regarding company purchasing & costs of resource acquisition and construction. They should be able to forecast profits from the sales opportunities existing in the company pipeline as well as project profits from upgrade offerings sold in your multi-family projects.

All your business functions and processes should tie back into your accounting department. When this process shift occurs, decision makers at your building firm will begin to understand clearly each of their department success metrics, and how to be more efficient to ensure the company meets pre-determined goals. Sales teams will become results driven, your construction team will become time sensitive, and your purchasing team can become more strategic about how they acquire assets for construction. Ultimately, this efficiency in your build process will allow you to offer the suite or unit at a reasonable price while securing your forecasted profit.

Establish a Dynamic and Profitable Operation at your Multi-Family Sales Centers

Making the needed sales records and upgrade revenue is critical to the bottom line for the multi-family project profitability. But multi-family homebuyers often expect special amenities, this is especially true with high-rise productions where homebuyers are still investing large sums in their mortgages for a shared community. Also, décor studio management is a trending must for builders and it could potentially become complicated as the number of units increases in multi-family production in comparison to a single-family project.

Implementing a tight-knit process amongst your sales and décor studio staff is a critical element to the multi-family puzzle. Visiting sales centers has become a ritual for the modern home buyer. Prospects expect to be in awe when they enter a sales center and they want to see the various unit options, amenities and upgrades that are available. Implementing a sales and décor management solution that allows homeowners to create their dream space while still allowing you, the builder, to commit to those upgrades in your build cycle, is key. Your sales and décor management software should digitize the sales an upgrade selections process. It should allow builders and their homebuyers to focus on the experience of enjoying the product offering inside and out instead of being too overworked with paperwork and product catalogues.

To hear a panel of design studio experts and homebuilders discuss décor center management technology trends, watch “The All NEW Design Studio Experience” recording.

Select a system that showcases all your available suites/units for sale in real time, your system should allow your décor agents to link upgrade packages to a homebuyer’s contract and seamlessly drive that data from the sales center to the job site where construction has every detail needed to deliver these upgrades. After all, if there is one thing that should be autonomous and accurate is the process between sales to construction.

Manage More Deficiency Requests while Optimizing Your Customer Experience

If you are a home builder considering the production of a multi-family project, be aware that you will be catering to more homebuyers since you would be building upwards as well as outwards. How can home builders manage deficiencies or warranty requests in large amounts? The secret can be found in homeowner portal technology, perfect for multi-family projects and popular amongst condominium property managers. These portals allow homeowners to self-serve their warranty needs directly with the product vendor – and can issue claims through the portal anytime, anywhere via mobile. This eliminates long hours on the phone and standardizes the way builders manage and fix homeowner deficiencies. After all, a modern multi-family project needs all the smart features and technology that will enhance your home quality and still prove to be helpful in managing large amounts of warranty requests the modern way.

The Verdict

If you are interested in an integrated solution for your next multi-family project, feel free to contact us. Learn more about NEWSTAR’s capabilities for multi-family productions. Whether you are an existing Constellation customer or a homebuilder, find out how NEWSTAR can support multi-family builders in various building functions.

 

Source – The Many faces of Multi-Family

Posted in Best Practices, Blog, Builder Resources, Conasys, Constellation CRM, Customer Service, Field Scheduling, LandDev, News, NEWSTAR, OnLocation, The Constellation Team | Tagged | Leave a comment

Ritz-Carlton Amelia Island

 

TOP 5 REASONS TO JOIN US

Register now before early bird registrations are gone (currently 40% sold out).

 

Over 60 software training sessions.

We have developed new training sessions to ensure that you leave the conference with a stronger knowledge of your system. Here are a few examples:

NEWSTAR: Design Studio Manager [NEW]
BuildTopia: Available Reports and How To Create Your Own
FAST: Workflow Services [NEW]
Builder360: Loans & Draws [NEW]
Enhancing the Homeowner Experience with the Conasys Homeowner Portal

 

Network with builders using the same software.

Year after year, customers who attend our conferences tell us that the ability to chat face-to-face with another user of the software is an invaluable experience. In addition to meals and networking events, software-specific user groups put customers in the same room for best practices and sharing of ideas.

“Great collaboration with peers. It was good to share ideas on what works and what needs to be improved.”

 

Challenge yourself.

Engaging keynote speakers will bring their research-driven insights into human performance to help you achieve your goals — especially under pressure. We’ll also turn the spotlight onto some unique builders where culture drives performance.

Performing Under Pressure: Doing Your Best When it Matters Most
Homebuilder Shark Tank
Maximizing ERP Value
When Certainty is Lost, All is Lost

 

Early Birds Save $200.

Our early bird registrations are 40% sold. Register today to save $200 off the registration price.

Remember: $1 of registration fees = $1 off future software.


 

Don’t believe us? Hear it from customers like you.

“The enthusiasm from the speakers has given me the motivation to bring some new ideas to the table.”

“It is so much more beneficial to have face-to-face time with Constellation and other builders than trying to convey ideas and concepts through emails.” 

“The food and social events were top notch. The sessions were on topic and informative, and the speakers were willing to go with the audience.”

 

REGISTER NOWQUESTIONS?

 

Posted in Builder 360, BuildSoft, BuildTopia, Conasys, Events, FAST, Important Event, informXL, LandDev, NEWSTAR, Sales1440, User Conference | Tagged , , | Comments Off

The Homeowner Experience - Powered by Conasys

If it did, you would probably laugh … thus the term the laugh test. But they don’t. Car buyers today routinely get 60,000 mile, and in some cases 100,000 mile warranty coverage. If cars routinely last up to 200,000 miles or longer, this warranty coverage suggests manufacturers are willing to back up their product’s performance for 30% to 50% of its life.

But what does this have to do with home builders?

Before answering that question, first another question: How long will a home last? 30 years? Are we tearing down homes built in 1985? 50 years? Are we tearing down homes built in 1965? Homes built today should last well past 100 years and high-performance homes more than 200 years.

 

Sam Rashkin writes for BUILDER Magazine, and has spent the last 40 years accelerating housing innovation and transforming the homeowner experience.

Why should new home builders warranty new homes? Because their competition – existing homes comprising 85% of the home sales market – cannot. But where do we start? What do we warranty?

Here’s a starter list:

    • specified low energy bills
    • maintaining temperature within the home
    • fresh air circulation
    • no lead or asbestos
    • no formaldehydes or VOCs
    • no water problems, rot, termite damage

 

Rashkin provides examples of why these simple examples are a good starting point for builders – and how to build a more advanced warranty.

Our Conasys Homeowner Care platform digitally links your homebuyers with their new home. Provide buyers with information about their home at their fingertips – both during and after construction: important dates, operating manuals and warranties, maintenance reminders, service requests and deficiency review functionality.

Conasys eBook: Differentiation Through Homeowner Care

 

If you decide to provide a home warranty, we can help you make it happen. Learn more about the Conasys Homeowner Care platform by downloading the eBook “Differentiation Through Homeowner Care” below. When you’re ready, request a demo of the homeowner experience 2.0 with Conasys.

 

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Homebuyer Service After the Sale

Attitude and service after the sale is as critical as it is before it.

I am every salesperson’s worst nightmare. Whether buying a new car or a home, I am constantly looking for the next best thing. Before the ink dries on my contract, I begin eyeing the house around the corner or the car next to me at the stoplight. I’m human. And that means I am prone to being suddenly drawn away from the products I thought were the answers to my problems only minutes earlier. I’m not unique in this—humans are switchers by nature. It behooves salespeople to know this reality and take steps to prevent cancellations.

One of my most basic (and powerful) approaches in business is to copy successful people. And there’s nobody with a better reputation for creating loyal relationships with buyers than Joe Girard, deemed the “Greatest Car Salesman” by The Guinness Book of World Records. Girard sold 1,425 cars in 1973 and 13,001 individual retail units over his 15-year career. According to Girard, though, he never sold a car—he sold himself. The most valuable products his customers walked away with were Joe Girard and his “service, service, service.” Girard’s principles worked out well for him, gaining him endless return customers and referrals.

If you want to keep your buyers from straying with your competitors, take a lesson from Girard. Never stop selling.

Girard says, “The sale begins after the sale.”

…keep reading via Big Builder.

Customer relationship management by Constellation:

 

Conasys eBook: The Homeowner Experience

Posted in Best Practices, Blog, BuildTopia, Conasys, Customer Service, NEWSTAR, Warranty | Tagged , , , , , , , , , , , | Comments Off