Category Archives: BuildSERV

Constellation HomeBuilder Systems is pleased to invite you to our first Customer Experience Discussion webinar on September 22nd at 2:00 PM EST.

– Click on the enroll now link to register

This webinar is an open forum discussion for you to share your ideas with several key benefits:

  • Learn how other builders improve the customer experience and increase referrals
  • Learn how different customers perceive quality (trades, home buyers, and employees)
  • Expand your network by connecting and building strong relationships
    with other home builders

Host and Speakers:

  • Brad Brickman, General Manager of Constellation BuildSERV
  • Chip Pennington, Director of Customer Services at Shea Homes
  • Brooks Powell, Home Advisor, Powell Custom Homes & Powell Renovations
  • Charlie Scott, Partner at Woodland, O’Brien & Scott
  • Craig Schweikart, Professional Consultant

Additional Online Resources:

In addition to this online webinar, a new online customer experience discussion forum has been created.  We encourage customer service professionals to login and share best practices and real work experience.

Posted in Best Practices, BuildSERV, Constellation News, Customer Service, Events, Online Resources, Warranty | Comments Off

We have a great virtual customer conference planned for May 10-14th.  This is our largest virtual customer conference ever with over 30 sessions, guest speakers, industry experts, Constellation staff and many opportunities for builders to learn from their peers.

We’ll cover many recent enhancements in our home building software solutions and offer product training sessions as well.  For a detailed agenda and registration information, please click on the link below.

Register Now

Posted in Best Practices, Builder 360, BuildSERV, BuildSoft, Constellation CRM, Customer Service, Events, FAST, Field Scheduling, Harmonized Sales Tax, HST, Important Event, Mobile Device Software, New Home Sales, NEWSTAR, Online Resources, OnLocation, User Conference, Warranty | Comments Off

Constellation HomeBuilder Systems would like to welcome all builders and remodelers to the 2010 International Builders’ Show in Las Vegas.

We have an exciting show planned with many experts available to answer your questions about our products, recent acquisitions, and real-world best practices. To register for these sessions, please click on the session name in the schedule below.

Over the past year, we have seen huge changes in our industry and technology in general. While many builders were focused on their business and making many tough decisions, we were focused on providing world-class customer service, enhancing our products, and developing or acquiring new technologies to meet the needs of the changing home builder, home buyer, and home owner.

To meet these demands, we have released major enhancements to our core production, accounting and sales solutions, completed two significant acquisitions, developed two new products, and offer many of our products in hosted configurations. Our track record with new acquisitions demonstrates Constellation’s commitment to customers with world-class service and ongoing product support and enhancements. This means that home builders can rely on Constellation for stable products, dedication to the industry, and proven expertise. With more than 100 employees focused on homebuilding software, and over 2,400 customers we are the largest software company in the industry with the resources to deliver mission-critical solutions for home builders of all sizes.

With several booths at the show this year, please be sure to stop by to share some stories, or just ask our experts a few questions. We would like to learn more about your business and offer our assistance in any way we can.

See you in Vegas.

Constellation Booth Schedule

 Booth #C1145Booth #C842
TuesdayJanuary 19th  

11 AM
Field Scheduling and Vendor Portals

1 PM
HomeBuilder Website Best Practices

3 PM
Production Builder Accounting and Estimating

11 AM
HomeBuilder Website Best Practices

1 PM
Bid Management and Purchasing

3 PM
Small Builder Accounting and Estimating

   
WednesdayJanuary 20th  

11 AM
Lead Management Best Practices with Mike Lyon

1 PM
Warranty and Home Owner Service

3 PM
Production Builder Accounting and Estimating

11 AM
HomeBuilder Website Best Practices

1 PM
Lead Management Best Practices

   
ThursdayJanuary 21st  

11 AM
Lead Management Best Practices

1 PM
New Home Sales and CRM

3 PM
Production Builder Accounting and Estimating

11 AM
Warranty and Home Owner Service

1 PM
HomeBuilder Website Best Practices

3 PM
Small Builder Accounting and Estimating

   
FridayJanuary 22nd  

11 AM
Field Scheduling and Vendor Portals

1 PM
HomeBuilder Website Best Practices

11 AM
Warranty and Home Owner Service

1 PM
Small Builder Accounting and Estimating

*if you are unable to attend any of the scheduled events, please contact
sales@constellationhb.com.

Posted in Builder 360, BuildSERV, BuildSoft, Constellation CRM, Constellation News, Constellation Web Solutions, Events, FAST, Field Scheduling, Home Ownership Guides, HomePlate, Important Event, Mobile Device Software, New Home Sales, NEWSTAR, Trade Show, Virtual Showroom, Warranty | Comments Off

Markham, ON, December 14, 2009 – Constellation HomeBuilder Systems, the largest provider of software for home builders, helps Shea Homes of Walnut, CA boost customer satisfaction to higher levels in 2009 by helping them monitor and improve the new home buyer experience from contract to warranty.

Constellation BuildSERV’s Home Ownership Guide, the 2009 Innovative Housing Technology Award Winner, is used by Shea Homes to enhance home builder-to-home owner communications using  content management services, online messaging and warranty management software solutions throughout all phases of the new home construction process to keep new home buyers informed and engaged both during and after construction.

In the recent 2009 J.D. Power New Home Builder Customer Satisfaction Study reveals that customer satisfaction and new home quality has improved dramatically from 2008.  Shea Homes, Walnut CA performance in this survey was enhanced and strengthened through the company-wide implementation of BuildSERV Ownership Guide.   Shea Homes ranks 1st or 2nd in customer satisfaction in all 5 markets where they competed (Phoenix, San Francisco Area, Denver, Inland Empire, and Orange Co/San Diego), and ranks highest in Shea Trilogy Active Adult communities where they compete in 6 U.S. markets.    Year over year, Shea Homes places in the Top 10 for number of homes built each year with approximately 2,400 homes being sold this year.

Shea Homes expanded their commitment to utilize BuildSERV throughout their 11 regions with built-in milestone notification e-mails and web-based appointment scheduling.  Shea Homes expanded from 3 to 11 regions for three principal reasons.  Firstly, BuildSERV helps Shea Homes internally by allowing everyone to upload, share and collaborate regarding the same documents and information for consistency and unification of their branded image in all locations.  Externally, they’re able to proactively communicate with home buyers using milestone-based messaging and appointment scheduling to keep homebuyers informed and positively engaged.  Secondly, Shea Homes tracks and monitors home owner activities and warranty performance with activity timeline reports giving them a clear picture as to how the home owner is learning and using the system while helping Shea Homes meet their legal obligations.  Finally, the implementation process is quick, easy and cost effective so they save time, money and resources.

Once BuildSERV is delivered to the home buyer by CD ROM, web or e-mail, Shea Homes receives campaign management results with reporting on recipients who’ve received, responded to and are using their information and services.  “In essence, instead of delivering the Home Owner’s Manual as a paper 3-ring binder that gets shelved, BuildSERV delivers twelve copies of their Manual electronically during their first two years in their home using BuildSERV’s milestone messaging and web-based Home Ownership Guide”, Chip Pennington, Corporate Director of Customer Service, Shea Homes.

“The next generation of home buyers are expecting more information online, and BuildSERV delivers the effective communication tools they’re looking for with a comprehensive, web-based Home Owner Manual, providing quick and easy access to regular updates about their home and enhanced information services to create better home buying experiences,”

- Robb Pigg
Corporate VP Operations
Shea Homes

Constellation HomeBuilder Systems is the largest home building software supplier helping builders manage their information technology costs with cutting-edge, integrated software solutions to run their businesses more effectively.   Constellation continues to invest in new products and services, while providing regular updates  to keep builders current with today’s technology trends. 

Constellation HomeBuilder Systems (“CHS”) is a division of Constellation Software Inc. (“CSI”), and is a publicly traded company.

About Constellation HomeBuilder Systems

As the largest home building software company in the industry, Constellation HomeBuilder Systems has helped more than 2,100 builders manage their information technology costs with integrated software solutions to run their business from dirt to warranty. From planning to homeowner services, we have land development software, new home sales and marketing software, production, purchasing, scheduling, accounting, warranty, electronic homeowner manuals, vendor portal solutions, and web site solutions designed exclusively for the home building industry.

Media Inquiries
Cathy Kotsopoulos
(888) 723-2222

Posted in Awards, Blog, BuildSERV, Constellation News, Customer Service, Home Ownership Guides, Press Release, Warranty | Comments Off

Markham, ON, July 20, 2009 – Constellation HomeBuilder Systems, the largest provider of homebuilding software, is pleased to announce that Constellation is the winner of the 2009 Innovative Housing Technology Award for Constellation’s BuildSERV Ownership Guides under the Front Office: Sales & Marketing category.

The award program, owned by CE Pro, TecHome Builder and Electronic House magazines honors the most innovative products, builders and CE pros serving the homebuilding industry.

A panel of tech building industry experts and journalists evaluated the 2009 finalists and made the tough choices.  The winners represent best practices by CE pros, builders, home technology makers and IT innovators.

Visit www.techomebuilder.com for product information and slideshows of the winners and award finalists.

Constellation Sales was nominated as a finalist.

Posted in Awards, BuildSERV, Constellation CRM, Constellation News, Home Ownership Guides, News | Comments Off